Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get in Touch with Our Expert Team Today!
We are here to assist you with any inquiries or support you may need.
✓ Receive personalized assistance tailored to your needs.
✓ Quick responses to all your questions and concerns.
Contact Us Process
1
To initiate your inquiry, fill out the contact form with your name, email, and message. This step ensures we have the necessary information to assist you effectively.
2
Once submitted, you will receive a confirmation message indicating that your inquiry has been received. This assures you that your request is in our system.
3
Our team will review your message and respond within 24-48 hours. This timeframe allows us to provide a thoughtful and thorough response to your inquiry.
4
You will receive an email notification with our response. This keeps you informed and allows for further communication if needed.
5
If you have additional questions, feel free to reach out again. We are here to help and ensure your experience is satisfactory.